![]() ![]() Must be able to stand, lift and bend for extended periods of time.Knowledge of IG, MYVR, MY KRONOS, Universal desktop and Stratton Warren.Understanding of Ascent and Manager Self Service systems.Tao Group Hospitality Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration.Excellent knowledge of wine, beer, spirits, glassware, garnishes and beverage service techniques.Excellent understanding of food products, preparation and cooking techniques.Complete knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shut off procedures.Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment.Knowledge of Mohegan Sun corporate and department policies and procedures.Proficient with computers (Microsoft Products), POS and technology.Ĭompetencies: Incumbent will master the following competencies while in this position:.Intermediate knowledge of Word, Excel and Outlook.Excellent organizational and multi-tasking skills.Excellent written and verbal communication skills.Must be organized, self-motivated, and proactive with a strong attention to detail.Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.Two-year associate degree (60 credit hours) in Hospitality, Business etc.2-3 years of previous hospitality supervisory/management experience within a high-volume setting is essential.Investigates and responds to all specific customer complaints.Builds rapport, commitment, and loyalty with customers and associates.Works as part of a team and provides help and support to all fellow team members.Demonstrates knowledge of venue, Tao Group Hospitality, its partners and supporting hotel environments.Portrays a positive and professional attitude.Learns by listening, observing other team members and sharing knowledge while leading by example.Attends, leads and participates in any training sessions, departmental meetings or pre-service meetings.Ensures the replacement or repair of all breakage, damage of equipment or furniture.Complies with TAO-centric food and beverage SOPs.Manages server check averages and informs management and team of necessary areas of improvement.Ensures the completion of all opening and closing procedures by FOH employees, as prescribed by company.Communicates clearly and concisely with heart-of-house employees during service.Practical knowledge of the job duties of all supervised employees.Ensures Department of Health and company sanitation standards.Ensures that the venue is compliant with all federal, state and local laws and regulations and company policies.Possesses in-depth knowledge of all food and beverage menus.Possesses the ability to perform the job duties of all supervised employees. ![]() Inventories and orders operational supplies.Addresses and resolves guest and employee concerns.Regulates all POS functions requiring a manager’s approval.Participates in growth opportunities and employee development of all front-of-house employees.Creates schedule of assigned department.Participates in interviewing, hiring, and training new applicants and employee development of all subordinates.Supervises and coordinates employee responsibilities to ensure that the restaurant is running efficiently and profitably.Anticipates and accommodates the needs of the guests.Maintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.Primary Duties and Responsibilities: includes but not limited to: Interacts with the dining room guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality. This position is responsible for overseeing and supervising the daily operations and activities of the front-of-house employees, management, and operations in accordance with department policies and procedures.
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